Please submit your request through the "Contact Us" section of the site. Include magazine title, recipient name, old address and new address. We will be happy to make the changes for you.

Go to "Order History". Find the order you wish to cancel, and click "delete". If the "delete" link is unavailable, please submit your request through the "Contact Us" section of the site.

You may change the magazine title at "Order History" if the "edit" link is available. To save changes, click on "Update Order". If you wish to cancel the subscription already in service, please submit your request through the "Contact Us" section of the site, and include magazine title, recipient name and address. The refunds are not provided for orders in progress.

You will receive an automated email with a summary of your Personalized BHG Magazine Gift Subscription order including details about the start and end date. If you notice the start date is on a delay, this indicates that your client already has a subscription to this magazine title, and your personalized subscription order cannot be served until their current subscription is fully served. Your client will receive a postcard to announce your personalized gift subscription. If you wish to cancel your order, please submit a request through the "Contact Us" section of the site, and include magazine title, recipient name and address.

If you do not have access to Dash to upload a headshot, make changes to your name or mobile phone number, the office manager must provide you with "Sales Agent read only Dash" security role, or the office manager may upload a photo, change your name or mobile phone number on your behalf. Please call BHG Customer Support at 866.616.4244 for further assistance.

Please allow 1 calendar day for your headshot or personal information to get updated on your magazine account. If you do not see your headshot on the Loyalty Label when ordering subscriptions, your headshot will not appear on the Loyalty Labels. If after one day you still do not see your headshot or personal information get updated on the Loyalty Label when ordering on this site, please call BHGRE Customer Support at 866.616.4BHG (4244).

To delete a headshot entirely, you must be granted the "Sales Agent read only Dash" security role by your office manager, or the office manager may delete a photo on your behalf. From the Dash home page, select "Web Profile" from the drop-down menu under your user profile menu, located towards the upper right-hand portion of the page. Then click the pencil icon located underneath your headshot preview to enter the "edit photo" overlay. The selected headshot can then be edited or deleted from the user profile.

Renewals

You will receive an email reminder of orders subject for renewal in 90 days prior to their expiration. You will have an option to renew your customer's gift subscriptions or let them expire. The renewals will be added to the back of the current subscriptions, your clients will not get double issues. It is important to renew as soon as possible to ensure continuous service. We do not automatically renew subscriptions.

Solicitations

We do not solicit your client for renewal. We do not sell, rent or otherwise "pander" your clients. And we do not sell or rent your contact information.